Medical Receptionist

We are looking for an awesome team member to provide a frontline reception and administration service that contributes positively to the company’s image by effectively interacting with patients, referrers, funders and the public in a prompt, professional and empathetic manner. 
  
Ideally you will have had previous customer service experience in a medical reception, office administration, or similar front-line customer contact role and competent in Microsoft Office. We are after someone who is the right fit for our culture and professional practice standards to work on a casual basis. You will have strong communication skills with the ability to build empathy and rapport with patients and referrers quickly.

About Pacific Radiology:
Pacific Radiology is New Zealand’s leading radiology services provider. We provide our patients with world class imaging, reporting and contract services within their own communities in New Zealand.  As a privately-owned company, we are focused on providing patients and partners something that no-one else can; capability and connections across NZ, supported by some of the world’s leading-edge radiologists and equipment.


In the role you would:
·       Welcome patients and callers while determining and fulfilling their needs including arranging bookings and providing appointment information
·       Coordinate the booking of any imaging appointments or lists as required
·       Ensuring reception and patient waiting area is properly maintained and the area is always clean and tidy
·       Checking patients details and accurately inputting information into company systems
·       Ensuring patients are aware of cost of examination and processing payments
·       Liaising with clinical staff to ensure appointments run to schedule
·       Facilitating any further action required to complete the patient’s visit.
  
Skills and experience
·       2+ years in a professional administrator role and/or customer service experience.
·       Competent in Microsoft Office and able to quickly learn new computer systems.
·       Display exceptional organisational and time management skills.
·       Deliver exceptional customer service using exemplary interpersonal skills.
  
If you are interested in being considered for this casual opportunity, please submit your CV and accompanying covering letter now. 

Please note, appointment to this position will be conditional on a satisfactory Police vetting and risk assessment as per the Children’s Act 2014.

Applications close Monday 21st April